At Rainbow7.co.uk, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help with straightforward returns and refunds.
Returns
- Eligibility:
Items can be returned within 14 days of receipt. To be eligible, products must be unused, in their original packaging, and in the same condition as received. Please include proof of purchase (such as your order confirmation or receipt). - Non-Returnable Items:
- Opened or used products
- Items not in their original packaging
- Perishable, intimate, or hygiene products (for health and safety reasons)
- Gift cards and sale/clearance items
If you wish to initiate a return, please contact our customer service with your order details before sending items back. We recommend using a tracked delivery service, as we cannot accept responsibility for items lost or damaged in transit.
Refunds
- Once your return is received and inspected, you will receive an email notification regarding the status of your refund.
- Approved refunds will be credited automatically to your original payment method within 7–14 working days, depending on your bank or payment processor.
- Shipping charges (if any) are non-refundable unless the item was faulty or sent in error.
Exchanges
If you wish to exchange an item, please follow the return process above and place a new order for the desired product.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 3 days of delivery with details and a photo. We will arrange a replacement or issue a full refund as appropriate.
How to Return
- Contact our support team at info@rainbow7.co.uk with your order number and reason for return.
- Pack the unused item(s) in the original packaging.
- Send your package to the return address provided by our customer service.
- Retain proof of postage until your return is processed.
Additional Notes
- Returns are processed as quickly as possible, but please allow 7–14 days for completion after we receive your return.
- We reserve the right to decline returns or charge a restocking fee if returned items do not meet the above criteria.
- For any further questions, reach out via our Contact page or email.
Thank you for shopping with Rainbow7.co.uk!